Abstract
I am a positive, driven, committed and highly organized IT Systems Administrator with 10 years of diverse IT experience currently managing Mac & PC deployment solutions for the North American region of a global advertising network. I'm looking for off-hours part-time or consultant work in New York City to supplement my current income.
History
Systems Administrator at JWT (March 2007 - Present)
Sub-contracted via Volchok Consulting, Inc.
- Managed a small team responsible for 3rd tier support of more than 1300 Macintosh desktops, laptops, and servers around the world.
- Responsible for imaging, hardware deployment, remote software deployment, hardware repair, and maintenance of these computers. Built a modular (non-monolithic) imaging solution and associated application packages to simplify mass deployment of custom computer configurations for a large variety of user-types.
- Successfully integrated the Mac platform into an worldwide enterprise environment: including but not limited to Microsoft Active Directory integration, Sarbanes-Oxley compliance, and Microsoft Exchange deployment.
- Designed, configured, maintained, and documented servers and infrastructure to support various systems.
- Planned and executed backup strategies, business continuity planning, and disaster recovery procedures for the maintained systems.
- Set up automated monitoring and logging of maintained systems.
Mac Genius at Apple, Inc. (April 2005 - March 2007)
Apple Store, Roosevelt Field - Garden City, NY
Also Held Positions: Mac Specialist, Inventory Control Specialist, Mac Genius Administrator
- Provided hardware and software troubleshooting, diagnosis, and basic customer product training.
- Repaired Apple hardware and software products.
- Reviewed warranty claims and determined if product returns were resalable.
- Provided technical support for in-house systems, including demo unit refreshes and back-of-house systems.
- Provided ongoing technology coaching to sales associates.
Partner and Web Designer at Sovereign Innovations, Corp.(July 1999 - Jan 2004)
- Designed, implemented, and maintained websites, intranets, and art direction to meet specific client needs.
- Created detailed proposals for client consideration.
Web Designer at Hewlett-Woodmere Public Schools (July 2001 - July 2003)
Sub-contracted via Total Computer Systems, LLC
- Built a robust intranet used by students, faculty, and administration.
- Created a fast, standards-based, internet-facing website for public consumption.
- Supported Linux server infrastructure to facilitate development.
MIS Technical Assistant at Hewlett-Woodmere Public Schools (Summers, July 1999 - August 2001)
- Assisted senior technicians with PC Deployment, server, switch, and router configuration.
- Provide telephone or one-on-one support to users in administration and staff.
Technical Certifications
- Apple Certified Technical Coordinator 10.6 (ACTC)
- Apple Certified Macintosh Technician (ACMT)
- JAMF Software Certified Casper Administrator (CCA)
Comprehensive Technical Knowledge
- Computer hardware repair (PC & Mac, inc. Xserve)
- Mac OS X installation, troubleshooting, and maintenance (10.3-10.7)
- iLife and iWork Application Suites
- Mac OS X Server installation, troubleshooting, and maintenance (10.4-10.7)
- Macintosh remote deployment & management
- Technical documentation writing
- HTML5 and CSS web development
- Website management and configuration
Working Technical Knowledge
- iOS troubleshooting and maintenance (inc. iPhone, iPad, & iPod Touch)
- UNIX and Linux installation, troubleshooting, & maintenance
- Windows installation, troubleshooting, & maintenance (Windows 95 - Windows 7 inc. Boot Camp)
- Domain Name System (DNS)
- Internet Protocol (IP)
- Graphic design
- Adobe Creative Suite
- Microsoft Office Suite